Data Capture Specialists offers service and maintenance for all of the equipment we sell. We also can
offer maintenance for older gear or legacy equipment no longer in production in most cases. In an effort to help our
customers get the most of their "IT" dollars we will help you decide what gear should continue to be repaired and
which items may actually be cheaper in the long run to replace. Our repair depot has thousands of spare parts for terminals
and scanners going back more than 20 years. We also offer upgrades and refurbishing of legacy products.
you will find descriptions of our most popular repair programs. If you are looking for a yearly service
contract please call us to discuss your needs.
Time & Materials Repair (T&M)
You will ship the equipment to be repaired to our repair facility. Shipping costs to our facility are
the customers responsibility. We quickly evaluate the unit(s) and notify you electonically that an online estimate is
available for approval. Normal turnaround time is 1-2 working days excluding transit time.
Flat Rate Repair Program
You are responsible for shipping to our repair depot. The
unit(s) will be repaired at a flat fee, excluding acessories and abuse and returned back to you. We have flat rate categories
for scanners and portable data terminals: Major and Minor. A determination will
be made as to which category applies to a given unit by one of our senior technicians when it arrives. You can provide
a purchase order online at the same time you are requesting an RA to ensure quick repair service, or we will notify you electronically
that an online estimate is available after your unit(s) are evaluated. Repair times are usually 1-2 business days.
Depot Maintenance Program A maintenance contract is
purchased for a period of time of no less than one year and covers all parts and labor used to maintain your covered equipment.
Maintenance Agreements premiums must be paid annually in advance of service. All equipment must be in good
working order prior to the enrollment in this program. Shipping costs to our depot are the responsibility of the customer.
We will pay the return shipping back to your designated location via UPS ground or equivalent. Normal turn around time
is 2-3 business days for this option, and other shipping arrangements can be made. All units covered under our
maintenance agreement come with free telephone support. You must have at least 10 terminals to choose the Depot Maintenance
Call us and let us know what you would like
Exceptions to ALL Repair Programs:
External power supplies
Damage as result of fire, water, etc.
All repairs performed are warranted against materials and workmanship for 60 days from the time they leave our facility.
Our repairs cover all labor and only applies to the components and parts that were worked on when they were last here.
Your units will be repaired, aligned, calibrated to factory specs, and cleaned before they are returned.